Returns & Exchanges
At DIAMOND DOTZ, we want you to be completely satisfied with your fashion purchase. If you are not entirely happy with your order, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Affix the Shipping Label
Print the prepaid shipping label provided by our portal and attach it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing