Frequently Asked Questions
Everything you need to know about your DIAMOND DOTZ experience.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Products must be in their original packaging to be eligible for a full refund.
Are the materials used in your products ethically sourced?
Yes, at DIAMOND DOTZ, we pride ourselves on using high-quality, non-toxic, and ethically sourced materials that meet all global safety standards.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
Do you offer a warranty on your jewelry and accessories?
Yes, we provide a 6-month limited warranty against manufacturing defects. If your item arrives damaged or fails under normal wear, please contact our support team.